What does CPS’s “A” ranking from the BBB mean for you?

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What does CPS’s “A” ranking from the BBB mean for you?

CPS Foundation Repair has an “A” ranking by the Better Business Bureau (BBB). This means we are trusted to deliver quality services with quality materials.

Below are the areas which are measured by the (BBB) and used to come up with a rating:

1. Type of Business
2. Time in Business
3. Competency Licensing
4. Complaint Volume
5. Unanswered Complaints
6. Unresolved Complaints
7. Serious Complaints
8. Complaint Analysis
9. Complaint Resolution Delayed
10. Failure to Address Complaint Pattern
11. Government Action
12. Advertising Review
13. Background Information
14. Clear understanding of business
15. Mediation/arbitration
16. Revocation

Below is an explanation of the Better Business Bureau (BBB) from Wikipedia.

The Better Business Bureau (BBB), founded in 1912, is a nonprofit organization focused on advancing marketplace trust, consisting of 113 independently incorporated local BBB organizations in the United States and Canada, coordinated under the Council of Better Business Bureaus (CBBB) in Washington, D.C. In 2012, the BBB celebrated its 100th anniversary.

The BBB collects and provides free business reliability reviews on more than 4 million businesses to over 100 million requests from consumers in 2012, helping make the BBB’s website rank among the top 500 most-visited websites in the United States. The BBB serves as an intermediary between consumers and businesses, handling nearly 1 million consumer disputes against businesses in 2012. The BBB also alerts the public to scams, reviews advertising, and assists when donating to charity.

Nearly 400,000 local businesses in North America support the BBB. The BBB invites successfully vetted businesses to become dues-paying Accredited Businesses that pledge and continue to adhere to the BBB Code of Business Practices. In return, the BBB allows Accredited Businesses to use its logo and dispute resolution services.

Although it has “bureau” in its name, the Better Business Bureau is not affiliated with any governmental agency. Businesses that affiliate with the BBB and adhere to its standards do so through industry self-regulation. To avoid bias, the BBB’s policy is to refrain from recommending or endorsing any specific business, product or service.

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